Opals & Carats products are exclusively available for purchase through our official website.

Opals & Carats prioritizes customer data security. We employ industry-standard encryption protocols to safeguard your personal information during transmission and storage.

At Opals & Carats, adding items to your order is straightforward. Simply select a product, click 'Add to Cart,' and specify the desired quantity. Your shopping cart can be accessed and modified at any time by clicking the shopping cart icon located in the top right corner of the website. Once you've finalized your purchase, a confirmation page will appear, and an email notification will be sent to your registered address.

At Opals & Carats, guest checkout is available. You can place an order without registering for an account.

At Opals & Carats, you can enhance your shopping experience by creating a customer account here. To register, simply click the account icon located in the top right corner of our website and complete the required information. By signing into your account, you gain access to a range of convenient features, including order tracking, account information modification, password management, address storage, and the ability to create and share personalized wishlists.

To access your Opals & Carats account, please click here and enter your registered email address and password into the designated fields within the 'Log In' section. If you have forgotten your password, you can initiate a password reset process by clicking on the 'Forgot Password' link. Upon submitting your email address, you will receive an email notification containing a unique link that will allow you to reset your password and subsequently log in to your account using your new credentials.

If you have forgotten your Opals & Carats password, please click on the 'Forgot Password' link provided. A password reset email will be automatically sent to the email address associated with your account, guiding you through the process of creating a new password.

At Opals & Carats, we strive to process and ship your order within three business days following receipt of payment and product availability confirmation. Please note that during periods of high order volume, product availability may be subject to change. Orders placed on weekends or holidays will commence processing on the subsequent business day. Certain products may necessitate extended processing times, which will be clearly indicated on the product page.

Opals & Carats observes a meticulous schedule regarding the processing and shipping of orders around major holidays. Please be advised that we do not process or ship orders on the day preceding a major holiday, on the holiday itself, or on the day following the holiday, as our operations are closed during these times. We will resume the processing and shipping of orders on the subsequent business day. We appreciate your understanding and patience during these periods.

Due to the high volume of orders, order confirmations may occasionally take up to twenty four hours to be delivered to your inbox. If you have not received your order confirmation email within this timeframe, we recommend checking your spam or junk folder for the message. To ensure that you receive all future communications from Opals & Carats, please add our email address to your safe sender list or contact list. Additionally, please verify that you have entered your email address accurately, avoiding common errors such as using '.com' instead of '.co' or '.con'.

Please contact us here.

At Opals & Carats, standard orders are typically processed and shipped within three business days. Please note that shipping and delivery timelines may vary depending on factors such as product availability and shipping destination. For comprehensive information regarding our shipping policies and estimated delivery windows, we invite you to visit our dedicated shipping information page here.

Upon the fulfillment of your Opals & Carats order, you will receive an email containing your tracking information. This will enable you to monitor the progress of your shipment directly through our online tracking platform here.

At Opals & Carats, orders are processed immediately upon placement and are therefore non-modifiable.

To include additional items in your purchase, we recommend placing a separate order.

To ensure accurate and timely delivery of your Opals & Carats order, please exercise utmost care when entering your shipping address. Opals & Carats will not be held liable for packages sent to incorrect addresses provided by the customer.

At Opals & Carats, the shipping address you provide during the checkout process will be automatically used for order fulfillment. Please ensure the accuracy of the address entered, as subsequent manual modifications are not possible.

At Opals & Carats, order modifications or cancellations are not permitted once the order has been placed. We apologize for any inconvenience this may cause.

Please note that during periods of high demand, your order may be subject to cancellation due to inventory depletion. In such instances, a full refund will be automatically issued. We recommend attempting to reorder the item or subscribing to our waitlist for future availability.

If your Opals & Carats order appears to be stationary, please be assured that it is still en route to its destination. Temporary delays may occur due to customs procedures or unforeseen weather conditions. In such instances, your tracking page will be promptly updated with the most current shipping status.

To address any inquiries or concerns regarding your Opals & Carats order, please contact us here within 48 hours of receiving your purchase. To expedite the resolution process, kindly provide your order number when submitting your inquiry.

In the event that your Opals & Carats order is returned to sender, you will be prompted to purchase a reship fee as outlined on our website. Opals & Carats shall not be held liable for any shipping-related issues attributable to the United States Postal Service (USPS), UPS, DHL, Canada Post or FedEx. If you decline to incur the reship fee, a store credit will be issued to your account, reflecting the full order amount minus the original shipping cost. Please note that refunds are not available under any circumstances.

Refused deliveries will incur a $20 restocking fee, and outbound shipping charges will not be refunded. Please allow for a processing period of up to 7-10 business days before the refund is reflected in your account.

International orders that are refused or unclaimed will not be eligible for a refund.

Route is a comprehensive shipping insurance provider that safeguards your Opals & Carats purchases against loss, theft, or damage during transit. By investing in Route protection at checkout, you can ensure that your investment is fully secured, facilitating effortless reordering in the event of unforeseen circumstances. Upon purchase, Route will send you a detailed email outlining the specific steps involved in tracking your package and filing a claim. For a thorough understanding of Route's coverage policies and eligibility criteria, please refer to their official website.

Customers who opted for Route Package Protection with their Opals & Carats order are eligible for comprehensive coverage against lost or stolen packages. In the event of such an occurrence, please initiate a claim directly with Route's dedicated team.

For orders that were not protected by Route, we regret to inform you that we cannot be held responsible for lost or stolen packages. If your tracking information indicates that the package has been delivered but you have not received it, please promptly contact the shipping carrier to initiate a search.

Should the carrier be unable to locate the package, a claim must be filed with them without delay. To prevent shipping delays and additional charges, please ensure that you provide accurate and up-to-date shipping addresses during the checkout process.

Opals & Carats cannot be held liable for packages returned due to incorrect address information. In such cases, the customer will be responsible for any associated reshipping fees.

At Opals & Carats, we offer a variety of secure payment methods to accommodate both domestic and international customers. We accept major credit cards, including Visa, MasterCard, American Express, and Discover.

Additionally, we provide convenient payment options such as Afterpay, Klarna, Paypal, Affirm and Shoppay. For international shoppers, we support a range of local payment providers. The available payment methods will be clearly displayed on our checkout page.

Afterpay is a flexible payment option that allows you to spread the cost of your purchase across four interest-free installments. This convenient service provides you with the flexibility to enjoy your desired items immediately while managing your payments over time.

Klarna offers a flexible payment plan that allows consumers to defer the full cost of a purchase and spread it across four interest-free installments. This innovative payment solution empowers shoppers to acquire desired goods immediately while enjoying the convenience of staggered payments.

Affirm is a flexible payment option that allows consumers to spread the cost of a purchase across multiple interest-free installments. This innovative payment solution empowers shoppers to acquire desired goods immediately while enjoying the convenience of staggered payments. At Opals & Carats, we are proud to offer Affirm as a payment method, providing our customers with additional flexibility and convenience in their shopping experience.

Shop Pay is a streamlined payment solution that enables customers to expedite the checkout process by securely storing their payment and shipping information. This innovative feature eliminates the need for repeated data entry, resulting in a more efficient and convenient shopping experience.

PayPal is a secure online payment platform that enables users to transact seamlessly using their bank accounts or credit cards. It provides a convenient and protected method for making payments online.

When selecting PayPal as your preferred payment method for your Opals & Carats order, please ensure that your shipping address is accurate and up-to-date within your PayPal account. Due to security protocols, we are only able to ship to the address information provided by PayPal prior to order placement. Subsequent modifications to the shipping address are not permissible. Kindly verify the accuracy of your PayPal address before proceeding with your purchase.

Upon order placement, you will be charged the full purchase amount.

Opals & Carats is obligated to collect and remit sales taxes in accordance with applicable state and local tax laws. The taxes charged will be determined by the shipping or delivery location of your order.

Please note that the estimated tax amount displayed during the checkout process may vary slightly from the final tax liability due to factors such as the origin and destination of the purchased items, as well as other relevant tax regulations.

Opals & Carats is not liable for any customs fees, duties, or taxes that may be imposed on your order. These charges are determined by the customs regulations of your respective country and are the sole responsibility of the customer. Due to the variable nature of these fees, we are unable to include them in the initial order calculation.

To ensure the security of your transaction, please verify that the billing name and address associated with your credit card correspond with the information provided during the checkout process. This requirement is applicable to domestic credit cards.

For international credit cards, please consult with your issuing bank to confirm any specific requirements.

Opals & Carats reserves the right to cancel any order that does not adhere to these security protocols.

Opals & Carats reserves the right to terminate any order at its sole discretion. Such cancellations are typically implemented as a precautionary measure to safeguard the security and integrity of our platform and customer information.

Your Opals & Carats account will be charged exclusively for the items purchased. In the event of duplicate charges, we recommend allowing a few days for the issue to automatically resolve itself.

If the duplicate charges persist, please contact our customer support team here, providing a screenshot of the erroneous charges for further investigation.

Our pre-order service allows you to secure items that are currently unavailable but anticipated to be in stock at a future date. Upon placing a pre-order, you will receive an email notification when your desired item becomes available for shipment.

A subsequent shipping confirmation email will be sent once the item is dispatched.

Please note that all pre-orders are subject to immediate payment upon placement.

Pre-ordered items are subject to a production and delivery timeline that is outlined in the product description and your order confirmation email. Please note that unless otherwise specified, orders containing pre-ordered items will not be shipped until all items are available for fulfillment.

While we strive to provide accurate delivery estimates for pre-ordered and limited edition items, unforeseen production delays may occasionally occur. In such cases, we will promptly notify you via email of any anticipated changes to the shipping timeline.

Please Note:

• Payment is charged immediately at checkout.
• If you are ordering a pre-order item with an in-stock item, unless otherwise noted, your order will ship when the pre-order item becomes available.
• Pre-order timelines vary based on product. Please refer to the product description for estimates on when the item you’re ordering is intended to ship.
• The date listed on the product page is an estimation since many items are made to order.

For temporarily unavailable items, Opals & Carats offers a convenient backorder option.

To place a backorder, simply click the designated backorder button and proceed through the checkout process.

Backordered items are typically fulfilled and shipped within a two-week timeframe following their restocking. You will receive email notifications informing you of the order status and shipment initiation.

Upon shipment, you can expect to receive your order within five to seven business days, or according to the shipping preference selected during the checkout process.

Opals & Carats predominantly employs the United States Postal Service (USPS) for domestic shipping within the United States. Our standard shipping option is designed to deliver within an estimated 4-12 business days, while our domestic priority shipping service aims to expedite deliveries within a timeframe of 3-5 business days. It is important to note that all orders are subject to a standard processing period of 3 business days prior to shipment, irrespective of the selected shipping method.

While USPS is our primary carrier, we occasionally utilize alternative shipping services such as UPS, FedEx, and DHL.

For a comprehensive overview of our shipping practices and fees, we invite you to visit our dedicated shipping page here.

Upon shipment of your Opals & Carats order, you will receive a tracking notification via email. To ensure timely receipt, please check all your email inboxes, including your spam folder.

Please note that it may take up to three business days for the tracking information to be updated on our system.

To monitor the progress of your Opals & Carats order, please visit our online tracking platform here.

Please note that tracking information may not be immediately available until the order has been fully processed and shipped. The majority of orders are fulfilled within three business days, excluding holidays and the preceding or following business days.

If your Opals & Carats order remains in the 'pre-shipment' or 'label created' stage for an extended period of two weeks, please do not hesitate to contact our customer support team here for further investigation.

To prevent shipping delays and ensure timely delivery, please verify that you have provided the correct shipping address during the checkout process. Opals & Carats cannot be held responsible for packages that are lost due to incorrect address information.

To claim a lost package and receive a refund or reshipment, please contact Opals & Carats within 30 days from the shipment date. For domestic orders within the United States, if you have not received your package within three to four weeks, kindly reach out to our customer support team. For international orders, a waiting period of six weeks is applicable before initiating a claim.

If your tracking information remains in the 'pre-shipment' or 'label created' stage for an extended period of two weeks, please do not hesitate to contact our customer support team for further investigation.

To prevent shipping delays and ensure timely delivery, please verify that you have provided the correct shipping address during the checkout process. Opals & Carats cannot be held responsible for packages that are lost due to incorrect address information.

Please note that some shipping carriers may prematurely mark a package as delivered prior to actual delivery. While this occurrence is uncommon, it may take up to five days for the package to arrive. If you have not received your Opals & Carats order within this timeframe, we recommend contacting the shipping carrier directly for an update on the delivery status. If your package remains undelivered after five days, and you have verified with your neighbors, please do not hesitate to reach out to our customer support team here for assistance.

Opals & Carats offers international shipping with standard delivery times ranging from 16-25 business days. For expedited delivery, our priority mail service provides an estimated timeframe of 4-14 business days.

Please note that these shipping estimates do not account for potential delays that may arise during customs clearance.

For our valued Canadian customers, standard shipping times are comparable to international estimates, with an expected delivery window of 11-25 business days. Our priority mail service ensures swifter delivery within 4-9 business days. It is important to remember that these are shipping estimates and do not account for potential delays during customs clearance.

International orders may occasionally experience delays. If your order has not arrived within three weeks of placement, please contact our customer service team for updates via our designated contact form. Delivery times may vary depending on the destination country. The majority of international orders are delivered within 4-21 business days of order fulfillment.

Opals & Carats maintains a strict no-returns policy. All sales are considered final upon completion.

Opals & Carats does accommodate exchanges for items of equal value that are undamaged, unused, remain in their original packaging, and retain all original tags.

Opals & Carats is pleased to offer the flexibility of using your store credit at your convenience. You may apply your store credit to any purchase by entering it during the checkout process. This seamless integration ensures that you can enjoy your credits effortlessly, whenever you choose to shop with us.

Additionally, please be assured that your store credit does not expire, unless otherwise specified, providing you with the freedom to use it at a time that best suits you.

Share the exquisite selection of Opals & Carats with the gift of a e-gift card. Redeemable for any treasure on our website, our gift cards range from $50 to $500, allowing you to tailor the present to your gifting desires. This thoughtful gesture grants the recipient the delightful experience of exploring our dazzling collection.

Please note that Opals & Carats e-gift cards cannot be exchanged for cash. Elevate your gifting today here.

To Purchase An Opals & Carats E- Gift Card, Click Here.

For bulk order inquiries, please contact our dedicated team here.